In general, all purchases of virtual items made through the service are final and non-refundable. You acknowledge that we are not required to provide a refund for any reason. However, if you believe the virtual items are flawed, inaccessible, or fails to fulfil their promise, you can contact Wecam customer support team at help@vdpindia.com with your order number, and we will consider whether you are qualified for a refund on a case by case basis.